Turners of Yorkshire offer a bespoke service on many of the items we offer.
This is subject to the availability of materials and also time constraints in our workshop.
The estimated lead time on items will be on the item listings however please be aware this is only an estimation and although we will endeavour to keep within the times specified sometimes this may not be possible. We will keep discuss this with you at the time of ordering and keep you informed of any changes that may occur.
As a custom furniture maker, we understand the importance of customer satisfaction. We want you to be happy with your purchase and offer the following returns policy:
50% Deposit: We require a 50% deposit at the time of order confirmation. This deposit is non-refundable unless we fail to complete the project due to unforeseen circumstances or other reasons beyond our control.
Cancellation: If you decide to cancel your order after placing the deposit but before completion, the remaining 50% of the payment will be waived. However, the 50% deposit is non-refundable unless we fail to complete the project.
Completion Timeframe: We aim to complete all furniture pieces within the timeframe agreed upon with the customer at the time of order confirmation. If we fail to complete the project within this timeframe and we are unable to provide a suitable alternative timeframe, the 50% deposit will be refunded.
Inspection: Upon completion of your furniture piece, we encourage you to inspect it thoroughly to ensure that it meets your expectations. If there are any issues, please notify us within 48 hours of delivery or collection, and we will work with you to resolve them.
Refunds: Refunds will be processed within 14 days of confirmation that the deposit is refundable.
We hope that you will be satisfied with your custom-made furniture piece. If you have any questions about our returns policy or would like to discuss a potential return, please do not hesitate to contact us.